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Solution Package
Resolve routine IT and HR tickets automatically with conversational AI and automated workflows.
Lighter load on support teams. NANO4C's AI Service Desk acts as a first responder, answering questions, resetting passwords, and guiding users through workflows. It escalates complex tickets to human agents with full context.
How our AI Service Desk integrates into your environment.
Integrated into Teams, Slack, or web portals to handle user requests naturally.
Triggers actions (like password resets or software provisioning) directly via Active Directory and APIs.
Syncs tickets, statuses, and notes with tools like Jira, ServiceNow, or Freshservice.
Resolve half of all support requests instantly without human intervention.
Employees get support immediately, even during night shifts or weekends.
The AI gathers all needed details before creating a ticket, saving helpdesk time.
Yes, by integrating with Active Directory or Entra ID, the AI can trigger secure password reset flows after verifying the user.
We support Jira Service Management, ServiceNow, Freshservice, and Zendesk.
If the AI cannot resolve the issue, it routes the ticket to the right queue, attaching a summary of the chat history.
Yes, it can guide new hires through forms, policy documents, and tool setups.
We enforce strict role-based access controls (RBAC); the AI can only trigger actions authorized for that user's tier.
Yes, we can integrate voice-to-text features for phone helpdesks.
We import your existing knowledge base and past ticket logs, launching the system in 6 to 8 weeks.
Yes, IT teams can use the AI to broadcast system outage alerts and updates to all staff.
Yes, we build reports showing ticket volumes, deflection rates, and user satisfaction scores.
The system automatically translates and responds in English, Arabic, Urdu, and other regional languages.